ITSM认证流程,ISO20000信息技术服务管理体系认证流程
发布时间: 2024-07-19 13:36 点击:
ITSM认证流程,ISO20000信息技术服务管理体系认证流程
1. 初步评估:
1. Preliminary assessment:
企业自我评估其信息技术服务管理体系是否符合ISO20000标准要求,确定是否需要引入认证。
Enterprises should self evaluate whether their information technology service management system meets the requirements of the ISO20000 standard and determine whether certification needs to be introduced.
2. 认证申请:
2. Certification application:
企业向认证机构提交认证申请,包括填写申请表格、提交相关文档等。
Enterprises submit certification applications to certification bodies, including filling out application forms, submitting relevant documents, etc.
3. 文档审查:
3. Document review:
认证机构对企业提交的文档进行审查,确保其符合ISO20000标准要求。
The certification body reviews the documents submitted by the enterprise to ensure compliance with the ISO20000 standard requirements.
4. 现场审核:
4. On site audit:
认证机构对企业进行现场审核,检查其信息技术服务管理体系的实际运行情况。
Certification bodies conduct on-site audits of enterprises to check the actual operation of their information technology service management systems.
5. 认证决定:
5. Certification decision:
The certification body decides whether to grant the enterprise ISO20000 information technology service management system certification based on the on-site audit results.
6. 监督审核:
6. Supervision and review:
Certified enterprises need to undergo regular supervision and audits by certification bodies to ensure the continuous compliance of their information technology service management systems.
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