1. 初步评估：

1. Preliminary assessment:

企业自我评估其信息技术服务管理体系是否符合ISO20000标准要求，确定是否需要引入认证。

Enterprises should self evaluate whether their information technology service management system meets the requirements of the ISO20000 standard and determine whether certification needs to be introduced.

2. 认证申请：

2. Certification application:

企业向认证机构提交认证申请，包括填写申请表格、提交相关文档等。

Enterprises submit certification applications to certification bodies, including filling out application forms, submitting relevant documents, etc.

3. 文档审查：

3. Document review:

认证机构对企业提交的文档进行审查，确保其符合ISO20000标准要求。

The certification body reviews the documents submitted by the enterprise to ensure compliance with the ISO20000 standard requirements.

4. 现场审核：

4. On site audit:

认证机构对企业进行现场审核，检查其信息技术服务管理体系的实际运行情况。

Certification bodies conduct on-site audits of enterprises to check the actual operation of their information technology service management systems.

5. 认证决定：

5. Certification decision:

认证机构根据现场审核结果决定是否授予企业ISO20000信息技术服务管理体系认证。

The certification body decides whether to grant the enterprise ISO20000 information technology service management system certification based on the on-site audit results.

6. 监督审核：

6. Supervision and review:

获得认证的企业需要定期接受认证机构的监督审核，以确保其信息技术服务管理体系的持续符合性。

Certified enterprises need to undergo regular supervision and audits by certification bodies to ensure the continuous compliance of their information technology service management systems.